{"id":123804,"date":"2022-03-10T11:35:52","date_gmt":"2022-03-10T04:35:52","guid":{"rendered":"http:\/\/210.57.208.200\/help-center-en\/"},"modified":"2025-07-17T10:36:55","modified_gmt":"2025-07-17T03:36:55","slug":"help-center-en","status":"publish","type":"page","link":"https:\/\/unair.ac.id\/en\/help-center-en\/","title":{"rendered":"Help Desk EN"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"123804\" class=\"elementor elementor-123804 elementor-121993\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-667eca3 elementor-section-height-min-height elementor-section-full_width elementor-section-items-bottom elementor-section-height-default\" data-id=\"667eca3\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0322d48\" data-id=\"0322d48\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-02a6764 elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"02a6764\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">HELPDESK<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f10ca13 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f10ca13\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-a0c94a6\" data-id=\"a0c94a6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-60ba391 elementor-widget elementor-widget-heading\" data-id=\"60ba391\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Service Helpdesk<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-54ddb10 elementor-widget elementor-widget-image\" data-id=\"54ddb10\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"http:\/\/ult.unair.ac.id\/\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"450\" src=\"https:\/\/unair.ac.id\/wp-content\/uploads\/2021\/04\/ult.jpg\" class=\"attachment-large size-large wp-image-4088\" alt=\"\" srcset=\"https:\/\/unair.ac.id\/wp-content\/uploads\/2021\/04\/ult.jpg 896w, https:\/\/unair.ac.id\/wp-content\/uploads\/2021\/04\/ult-300x169.jpg 300w, https:\/\/unair.ac.id\/wp-content\/uploads\/2021\/04\/ult-768x432.jpg 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-e57c5f6\" data-id=\"e57c5f6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-32b5aae elementor-widget elementor-widget-text-editor\" data-id=\"32b5aae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>Integrated Service Unit (ULT)<\/b><br \/>Management Office First Floor<br \/>MERR (C) Campus Unair, Mulyorejo, Surabaya<br \/><a href=\"tel:\/\/0315914042\">O31-5914042<\/a>,<a href=\"tel:\/\/0315914043\">5914043<\/a><br \/>Ext. 150, 130<br \/><a href=\"https:\/\/t.me\/Helpdesk_ULT_UNAIR\">+62821-4036-1508<\/a>,<a href=\"https:\/\/t.me\/Helpdesk_ULT_UNAIR\">+62811-3161-508<\/a>. Telegram Only<br \/><a href=\"http:\/\/www.ult.unair.ac.id\">www.ult.unair.ac.id<\/a><br \/>Email: <a href=\"mailto:ult@su.unair.ac.id\">ult@su.unair.ac.id<\/a><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-04231ec elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"04231ec\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4e3a123\" data-id=\"4e3a123\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c958418 elementor-widget elementor-widget-heading\" data-id=\"c958418\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Information and Documentation Management Official (PPID) Helpdesk <\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f5b90eb elementor-widget elementor-widget-image\" data-id=\"f5b90eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"http:\/\/ppid.unair.ac.id\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"2772\" height=\"1559\" src=\"https:\/\/unair.ac.id\/wp-content\/uploads\/2021\/04\/ppid-1.png\" class=\"attachment-full size-full wp-image-4090\" alt=\"\" srcset=\"https:\/\/unair.ac.id\/wp-content\/uploads\/2021\/04\/ppid-1.png 2772w, https:\/\/unair.ac.id\/wp-content\/uploads\/2021\/04\/ppid-1-300x169.png 300w, https:\/\/unair.ac.id\/wp-content\/uploads\/2021\/04\/ppid-1-1024x576.png 1024w, https:\/\/unair.ac.id\/wp-content\/uploads\/2021\/04\/ppid-1-768x432.png 768w, https:\/\/unair.ac.id\/wp-content\/uploads\/2021\/04\/ppid-1-1536x864.png 1536w, https:\/\/unair.ac.id\/wp-content\/uploads\/2021\/04\/ppid-1-2048x1152.png 2048w\" sizes=\"(max-width: 2772px) 100vw, 2772px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-9c1531a\" data-id=\"9c1531a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3367671 elementor-widget elementor-widget-text-editor\" data-id=\"3367671\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>PPID<\/b><br \/>Management Office, 2nd Floor, Amerta-2 Room<br \/>MERR (C ) Campus, Mulyorejo, Surabaya<br \/>Tel. (031) 5914042-43 or (031) 5915551<br \/>Fax. (031) 5915551<br \/>Whatsapp. +621 3004 0061<br \/>Email: adm@pkip.unair.ac.id<br \/><b>Work Hours<\/b><br \/>Mon-Thu : 08.00 \u2013 16.00 WIB<br \/>Break : 12.00 \u2013 13.00 WIB<br \/>Friday : 08.00-16.30 WIB<br \/>Break : 11.30 \u2013 13.00 WIB<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-322977c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"322977c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-aa74f47\" data-id=\"aa74f47\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4295c4c elementor-widget elementor-widget-heading\" data-id=\"4295c4c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Social Media<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-dbd137d\" data-id=\"dbd137d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6faf2fa elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6faf2fa\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-f27bd15\" data-id=\"f27bd15\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-11bf863 elementor-shape-circle e-grid-align-left elementor-grid-0 elementor-widget elementor-widget-social-icons\" data-id=\"11bf863\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"social-icons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-social-icons-wrapper elementor-grid\" role=\"list\">\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-facebook elementor-animation-shrink elementor-repeater-item-3b4173b\" href=\"https:\/\/www.facebook.com\/universitasairlangga\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Facebook<\/span>\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-facebook\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-twitter elementor-animation-shrink elementor-repeater-item-231d7a2\" href=\"https:\/\/twitter.com\/unair_official\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Twitter<\/span>\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-twitter\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-instagram elementor-animation-shrink elementor-repeater-item-890d1f0\" href=\"https:\/\/www.instagram.com\/univ_airlangga\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Instagram<\/span>\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-instagram\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-linkedin elementor-animation-shrink elementor-repeater-item-5a1c220\" href=\"https:\/\/www.linkedin.com\/school\/unairlangga\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Linkedin<\/span>\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-linkedin\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-youtube elementor-animation-shrink elementor-repeater-item-b32af55\" href=\"https:\/\/www.youtube.com\/channel\/UCUYwloXmWyNZplsqg4MVERw\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Youtube<\/span>\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-youtube\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-9470ba9\" data-id=\"9470ba9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0742510 elementor-section-full_width elementor-section-content-middle elementor-section-height-default elementor-section-height-default\" data-id=\"0742510\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b2f2ab7\" data-id=\"b2f2ab7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3e7c81b elementor-widget elementor-widget-spacer\" data-id=\"3e7c81b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>HELPDESK Service Helpdesk Integrated Service Unit (ULT)Management Office First FloorMERR (C) Campus Unair, Mulyorejo, SurabayaO31-5914042,5914043Ext. 150, 130+62821-4036-1508,+62811-3161-508. Telegram Onlywww.ult.unair.ac.idEmail: ult@su.unair.ac.id Information and Documentation Management Official (PPID) Helpdesk PPIDManagement Office, 2nd Floor, Amerta-2 RoomMERR (C ) Campus, Mulyorejo, SurabayaTel. (031) 5914042-43 or (031) 5915551Fax. (031) 5915551Whatsapp. +621 3004 0061Email: adm@pkip.unair.ac.idWork HoursMon-Thu : 08.00 \u2013 16.00 WIBBreak [&hellip;]<\/p>\n","protected":false},"author":79,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-123804","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Help Desk EN Universitas Airlangga Official Website<\/title>\n<meta name=\"description\" content=\"Information, helpdesk, ULT, PPID contacts\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/unair.ac.id\/helpdesk\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Help Desk EN Universitas Airlangga Official Website\" \/>\n<meta property=\"og:description\" content=\"Information, helpdesk, ULT, PPID contacts\" \/>\n<meta property=\"og:url\" content=\"https:\/\/unair.ac.id\/helpdesk\/\" \/>\n<meta property=\"og:site_name\" content=\"Universitas Airlangga Official Website\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/universitasairlangga\" \/>\n<meta property=\"article:modified_time\" content=\"2025-07-17T03:36:55+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/unair.ac.id\/wp-content\/uploads\/2021\/04\/ult.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"896\" \/>\n\t<meta property=\"og:image:height\" content=\"504\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@unair_official\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/unair.ac.id\/helpdesk\/\",\"url\":\"https:\/\/unair.ac.id\/helpdesk\/\",\"name\":\"Help Desk EN Universitas Airlangga Official Website\",\"isPartOf\":{\"@id\":\"https:\/\/unair.ac.id\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/unair.ac.id\/helpdesk\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/unair.ac.id\/helpdesk\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/unair.ac.id\/wp-content\/uploads\/2021\/04\/ult.jpg\",\"datePublished\":\"2022-03-10T04:35:52+00:00\",\"dateModified\":\"2025-07-17T03:36:55+00:00\",\"description\":\"Information, helpdesk, ULT, PPID contacts\",\"breadcrumb\":{\"@id\":\"https:\/\/unair.ac.id\/helpdesk\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/unair.ac.id\/helpdesk\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/unair.ac.id\/helpdesk\/#primaryimage\",\"url\":\"https:\/\/unair.ac.id\/wp-content\/uploads\/2021\/04\/ult.jpg\",\"contentUrl\":\"https:\/\/unair.ac.id\/wp-content\/uploads\/2021\/04\/ult.jpg\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/unair.ac.id\/helpdesk\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/unair.ac.id\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Help Desk EN\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/unair.ac.id\/#website\",\"url\":\"https:\/\/unair.ac.id\/\",\"name\":\"Universitas Airlangga Official Website\",\"description\":\"Universitas Airlangga - 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