{"id":284790,"date":"2024-01-18T09:53:34","date_gmt":"2024-01-18T02:53:34","guid":{"rendered":"https:\/\/unair.ac.id\/effective-communication-between-nurses-and-patients\/"},"modified":"2024-01-18T16:53:22","modified_gmt":"2024-01-18T09:53:22","slug":"effective-communication-between-nurses-and-patients","status":"publish","type":"post","link":"https:\/\/unair.ac.id\/en\/effective-communication-between-nurses-and-patients\/","title":{"rendered":"Effective communication between nurses and patients"},"content":{"rendered":"\n

UNAIR NEWS<\/strong> \u2013 Effective communication between nurses and patients is crucial and significantly impacts the quality of service and patient recovery. Healthcare workers must possess the capability to perform their duties. The Centre of Excellence for Patient Safety and Quality at Universitas Airlangga (UNAIR<\/a>) organized a Zoom webinar series titled \u201cVisiting Researcher Programme\u201d on January 16, 2024.<\/p>\n\n

The webinar featured Ns Suhariyanto S Kep M Kep, an effective communication trainer in patient safety and public speaking. He is also a graduate student in Nursing Science, focusing on Leadership and Nursing Management, at Universitas Indonesia (UI).<\/p>\n\n

Harie, for short, delivered a presentation on effective communication in clinical learning. \u201cThis session focuses on healthcare workers\u2019 responses when encountering unwanted events, effective communication, and the process of clinical education,\u201d he said.<\/p>\n\n

\"Effective<\/figure>\n\n

Why effective communication matters<\/strong><\/h4>\n\n

In 2011, Harie noted, there was a rise in the incidence of unwanted events, with ineffective communication being the third most common cause. However, by 2013, the role of effective communication had risen to the second most significant factor. There was a growing recognition that effective communication significantly reduces the annual occurrence of unwanted events, such as medical errors.<\/p>\n\n

\u201cThis serves as a warning that communication issues are one of the causes of unwanted events,\u201d he said.<\/p>\n\n

These incidents are often indicated to occur in the nursing sector. As it\u2019s known, nurses are predominant in patient care. \u201cNearly 60 percent of care providers are nurses, who continuously deliver patient care for almost 24 hours a day. Therefore, enhancing effective communication skills among nurses is crucial,\u201d he explained.<\/p>\n\n

3V (Verbal, Vocal, Visual)<\/strong><\/h4>\n\n

People consider that communication for healthcare workers as something ordinary. In fact, this is crucial for patient safety.<\/p>\n\n

\u201cSome say that a patient may encounter up to 15 healthcare workers for a service. Therefore, it is important for us to implement an approach to effective communication following patient safety standards,\u201d Harie said.<\/p>\n\n

He asserted that every part of the hospital must implement effective communication through three essential communication factors: the 3Vs, which include verbal (words), vocal (intonation), and visual (body language).<\/p>\n\n

\"Effective<\/figure>\n\n

The implementation<\/strong><\/h4>\n\n

Harie noted that before and after mentorship, nurses\u2019 expertise in effective communication increased significantly. \u201cThe increase was almost in the range of 80-90 percent after mentoring, previously, it reached 40-60 percent,\u201d he said.<\/p>\n\n

Additionally, another significant increase was found in practice. Before mentoring, the average was between 45 and 55 percent, but after mentoring was provided to nurses at Hospital X, it increased to 85 to 100 percent.<\/p>\n\n

Author: Maryam Fauziah<\/p>\n\n

Editor: Feri Fenoria<\/p>\n\n

<\/p>\n\n

Read also:<\/p>\n","protected":false},"excerpt":{"rendered":"

UNAIR NEWS \u2013 Effective communication between nurses and patients is crucial and significantly impacts the quality of service and patient recovery. Healthcare workers must possess the capability to perform their duties. The Centre of Excellence for Patient Safety and Quality at Universitas Airlangga (UNAIR) organized a Zoom webinar series titled \u201cVisiting Researcher Programme\u201d on January […]<\/p>\n","protected":false},"author":79,"featured_media":284791,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[50,99],"tags":[4614,14035,178,4615,168],"class_list":["post-284790","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news-en-2","category-news-fkp-en","tag-indonesia-en-2","tag-terbaik-en","tag-unair-en","tag-universitas-en","tag-universitas-airlangga-en"],"yoast_head":"\nEffective communication between nurses and patients<\/title>\n<meta name=\"description\" content=\"Effective communication between nurses and patients is crucial and significantly impacts the quality of service and patient recovery.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/unair.ac.id\/en\/effective-communication-between-nurses-and-patients\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Effective communication between nurses and patients\" \/>\n<meta property=\"og:description\" content=\"Effective communication between nurses and patients is crucial and significantly impacts the quality of service and patient recovery.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/unair.ac.id\/en\/effective-communication-between-nurses-and-patients\/\" \/>\n<meta property=\"og:site_name\" content=\"Universitas Airlangga Official Website\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/universitasairlangga\" \/>\n<meta property=\"article:published_time\" content=\"2024-01-18T02:53:34+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-01-18T09:53:22+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/unair.ac.id\/wp-content\/uploads\/2020\/12\/Perawat-5.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1600\" \/>\n\t<meta property=\"og:image:height\" content=\"1068\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"unairnews\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@unair_official\" \/>\n<meta name=\"twitter:site\" content=\"@unair_official\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"unairnews\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/unair.ac.id\/en\/effective-communication-between-nurses-and-patients\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/unair.ac.id\/en\/effective-communication-between-nurses-and-patients\/\"},\"author\":{\"name\":\"unairnews\",\"@id\":\"https:\/\/unair.ac.id\/#\/schema\/person\/69da30a3ff9d7071592b8823cdfd3c50\"},\"headline\":\"Effective communication between nurses and patients\",\"datePublished\":\"2024-01-18T02:53:34+00:00\",\"dateModified\":\"2024-01-18T09:53:22+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/unair.ac.id\/en\/effective-communication-between-nurses-and-patients\/\"},\"wordCount\":417,\"publisher\":{\"@id\":\"https:\/\/unair.ac.id\/#organization\"},\"image\":{\"@id\":\"https:\/\/unair.ac.id\/en\/effective-communication-between-nurses-and-patients\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/unair.ac.id\/wp-content\/uploads\/2020\/12\/Perawat-5.jpg\",\"keywords\":[\"Indonesia\",\"Terbaik\",\"UNAIR\",\"universitas\",\"Universitas Airlangga\"],\"articleSection\":[\"news\",\"news-fkp\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/unair.ac.id\/en\/effective-communication-between-nurses-and-patients\/\",\"url\":\"https:\/\/unair.ac.id\/en\/effective-communication-between-nurses-and-patients\/\",\"name\":\"Effective communication between nurses and patients\",\"isPartOf\":{\"@id\":\"https:\/\/unair.ac.id\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/unair.ac.id\/en\/effective-communication-between-nurses-and-patients\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/unair.ac.id\/en\/effective-communication-between-nurses-and-patients\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/unair.ac.id\/wp-content\/uploads\/2020\/12\/Perawat-5.jpg\",\"datePublished\":\"2024-01-18T02:53:34+00:00\",\"dateModified\":\"2024-01-18T09:53:22+00:00\",\"description\":\"Effective communication between nurses and patients is crucial and significantly impacts the quality of service and patient recovery.\",\"breadcrumb\":{\"@id\":\"https:\/\/unair.ac.id\/en\/effective-communication-between-nurses-and-patients\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/unair.ac.id\/en\/effective-communication-between-nurses-and-patients\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/unair.ac.id\/en\/effective-communication-between-nurses-and-patients\/#primaryimage\",\"url\":\"https:\/\/unair.ac.id\/wp-content\/uploads\/2020\/12\/Perawat-5.jpg\",\"contentUrl\":\"https:\/\/unair.ac.id\/wp-content\/uploads\/2020\/12\/Perawat-5.jpg\",\"width\":1600,\"height\":1068,\"caption\":\"Illustration by avitaliahealth.com\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/unair.ac.id\/en\/effective-communication-between-nurses-and-patients\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/unair.ac.id\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Effective communication between nurses and patients\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/unair.ac.id\/#website\",\"url\":\"https:\/\/unair.ac.id\/\",\"name\":\"Universitas Airlangga Official Website\",\"description\":\"Universitas Airlangga - Excellence with Morality\",\"publisher\":{\"@id\":\"https:\/\/unair.ac.id\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/unair.ac.id\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/unair.ac.id\/#organization\",\"name\":\"Universitas Airlangga\",\"url\":\"https:\/\/unair.ac.id\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/unair.ac.id\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/unair.ac.id\/wp-content\/uploads\/2025\/07\/cropped-UNAIR_SEAL_LOGO_2025_RGB-01-scaled-1.webp\",\"contentUrl\":\"https:\/\/unair.ac.id\/wp-content\/uploads\/2025\/07\/cropped-UNAIR_SEAL_LOGO_2025_RGB-01-scaled-1.webp\",\"width\":512,\"height\":512,\"caption\":\"Universitas Airlangga\"},\"image\":{\"@id\":\"https:\/\/unair.ac.id\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/universitasairlangga\",\"https:\/\/x.com\/unair_official\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/unair.ac.id\/#\/schema\/person\/69da30a3ff9d7071592b8823cdfd3c50\",\"name\":\"unairnews\",\"url\":\"https:\/\/unair.ac.id\/en\/author\/unairnews\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Effective communication between nurses and patients","description":"Effective communication between nurses and patients is crucial and significantly impacts the quality of service and patient recovery.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/unair.ac.id\/en\/effective-communication-between-nurses-and-patients\/","og_locale":"en_US","og_type":"article","og_title":"Effective communication between nurses and patients","og_description":"Effective communication between nurses and patients is crucial and significantly impacts the quality of service and patient recovery.","og_url":"https:\/\/unair.ac.id\/en\/effective-communication-between-nurses-and-patients\/","og_site_name":"Universitas Airlangga Official Website","article_publisher":"https:\/\/www.facebook.com\/universitasairlangga","article_published_time":"2024-01-18T02:53:34+00:00","article_modified_time":"2024-01-18T09:53:22+00:00","og_image":[{"width":1600,"height":1068,"url":"https:\/\/unair.ac.id\/wp-content\/uploads\/2020\/12\/Perawat-5.jpg","type":"image\/jpeg"}],"author":"unairnews","twitter_card":"summary_large_image","twitter_creator":"@unair_official","twitter_site":"@unair_official","twitter_misc":{"Written by":"unairnews","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/unair.ac.id\/en\/effective-communication-between-nurses-and-patients\/#article","isPartOf":{"@id":"https:\/\/unair.ac.id\/en\/effective-communication-between-nurses-and-patients\/"},"author":{"name":"unairnews","@id":"https:\/\/unair.ac.id\/#\/schema\/person\/69da30a3ff9d7071592b8823cdfd3c50"},"headline":"Effective communication between nurses and patients","datePublished":"2024-01-18T02:53:34+00:00","dateModified":"2024-01-18T09:53:22+00:00","mainEntityOfPage":{"@id":"https:\/\/unair.ac.id\/en\/effective-communication-between-nurses-and-patients\/"},"wordCount":417,"publisher":{"@id":"https:\/\/unair.ac.id\/#organization"},"image":{"@id":"https:\/\/unair.ac.id\/en\/effective-communication-between-nurses-and-patients\/#primaryimage"},"thumbnailUrl":"https:\/\/unair.ac.id\/wp-content\/uploads\/2020\/12\/Perawat-5.jpg","keywords":["Indonesia","Terbaik","UNAIR","universitas","Universitas Airlangga"],"articleSection":["news","news-fkp"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/unair.ac.id\/en\/effective-communication-between-nurses-and-patients\/","url":"https:\/\/unair.ac.id\/en\/effective-communication-between-nurses-and-patients\/","name":"Effective communication between nurses and patients","isPartOf":{"@id":"https:\/\/unair.ac.id\/#website"},"primaryImageOfPage":{"@id":"https:\/\/unair.ac.id\/en\/effective-communication-between-nurses-and-patients\/#primaryimage"},"image":{"@id":"https:\/\/unair.ac.id\/en\/effective-communication-between-nurses-and-patients\/#primaryimage"},"thumbnailUrl":"https:\/\/unair.ac.id\/wp-content\/uploads\/2020\/12\/Perawat-5.jpg","datePublished":"2024-01-18T02:53:34+00:00","dateModified":"2024-01-18T09:53:22+00:00","description":"Effective communication between nurses and patients is crucial and significantly impacts the quality of service and patient recovery.","breadcrumb":{"@id":"https:\/\/unair.ac.id\/en\/effective-communication-between-nurses-and-patients\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/unair.ac.id\/en\/effective-communication-between-nurses-and-patients\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/unair.ac.id\/en\/effective-communication-between-nurses-and-patients\/#primaryimage","url":"https:\/\/unair.ac.id\/wp-content\/uploads\/2020\/12\/Perawat-5.jpg","contentUrl":"https:\/\/unair.ac.id\/wp-content\/uploads\/2020\/12\/Perawat-5.jpg","width":1600,"height":1068,"caption":"Illustration by avitaliahealth.com"},{"@type":"BreadcrumbList","@id":"https:\/\/unair.ac.id\/en\/effective-communication-between-nurses-and-patients\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/unair.ac.id\/"},{"@type":"ListItem","position":2,"name":"Effective communication between nurses and patients"}]},{"@type":"WebSite","@id":"https:\/\/unair.ac.id\/#website","url":"https:\/\/unair.ac.id\/","name":"Universitas Airlangga Official Website","description":"Universitas Airlangga - Excellence with Morality","publisher":{"@id":"https:\/\/unair.ac.id\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/unair.ac.id\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/unair.ac.id\/#organization","name":"Universitas Airlangga","url":"https:\/\/unair.ac.id\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/unair.ac.id\/#\/schema\/logo\/image\/","url":"https:\/\/unair.ac.id\/wp-content\/uploads\/2025\/07\/cropped-UNAIR_SEAL_LOGO_2025_RGB-01-scaled-1.webp","contentUrl":"https:\/\/unair.ac.id\/wp-content\/uploads\/2025\/07\/cropped-UNAIR_SEAL_LOGO_2025_RGB-01-scaled-1.webp","width":512,"height":512,"caption":"Universitas Airlangga"},"image":{"@id":"https:\/\/unair.ac.id\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/universitasairlangga","https:\/\/x.com\/unair_official"]},{"@type":"Person","@id":"https:\/\/unair.ac.id\/#\/schema\/person\/69da30a3ff9d7071592b8823cdfd3c50","name":"unairnews","url":"https:\/\/unair.ac.id\/en\/author\/unairnews\/"}]}},"_links":{"self":[{"href":"https:\/\/unair.ac.id\/en\/wp-json\/wp\/v2\/posts\/284790"}],"collection":[{"href":"https:\/\/unair.ac.id\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/unair.ac.id\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/unair.ac.id\/en\/wp-json\/wp\/v2\/users\/79"}],"replies":[{"embeddable":true,"href":"https:\/\/unair.ac.id\/en\/wp-json\/wp\/v2\/comments?post=284790"}],"version-history":[{"count":3,"href":"https:\/\/unair.ac.id\/en\/wp-json\/wp\/v2\/posts\/284790\/revisions"}],"predecessor-version":[{"id":284795,"href":"https:\/\/unair.ac.id\/en\/wp-json\/wp\/v2\/posts\/284790\/revisions\/284795"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/unair.ac.id\/en\/wp-json\/wp\/v2\/media\/284791"}],"wp:attachment":[{"href":"https:\/\/unair.ac.id\/en\/wp-json\/wp\/v2\/media?parent=284790"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/unair.ac.id\/en\/wp-json\/wp\/v2\/categories?post=284790"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/unair.ac.id\/en\/wp-json\/wp\/v2\/tags?post=284790"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}