{"id":5805,"date":"2021-06-23T10:31:22","date_gmt":"2021-06-23T03:31:22","guid":{"rendered":"http:\/\/210.57.208.200\/2021\/06\/23\/help-center-unair-academic-community-problem-solution-space\/"},"modified":"2021-06-23T10:31:22","modified_gmt":"2021-06-23T03:31:22","slug":"help-center-unair-academic-community-problem-solution-space","status":"publish","type":"post","link":"https:\/\/unair.ac.id\/en\/help-center-unair-academic-community-problem-solution-space\/","title":{"rendered":"Help Center, UNAIR academic community problem solution space"},"content":{"rendered":"\n

UNAIR NEWS \u2013<\/strong>\u00a0Under the management of Directorate of Student Affairs, Universitas Airlangga has a free consultation service called Help Center.\u00a0Since its establishment in 2014, the Help Center has tried to help and assist the problems faced by\u00a0UNAIR<\/a>\u00a0academics.\u00a0UNAIR Help Center is a form of concern for the SDGs program, especially Good Health and Well-Being.<\/p>\n\n

Dr. Liestianingsih Dwi Dayanti, Dra., M.Si., Head of UNAIR Help Center said that it collaborates with various parties engaged in psychology, such as Master\u2019s program in Clinical Psychology and lecturers at Faculty of Psychology.<\/p>\n\n

Besides, according to Dr. Liestianingsih, Help Center also collaborates with Department of Psychology of Universitas Airlangga Hospital (RSUA). Moreover, the HC team members also came from the Faculty of Medicine\u2019s (FK) psychiatrists.<\/p>\n\n

\u201cThat\u2019s the strength of our team because sometimes students don\u2019t just need to chat, but those who are serious and need counseling, even those who need treatments,\u201d she said.<\/p>\n\n

In addition to cooperating with parties within the campus, Dr. Liestianingsih said that her party often maintains contacts with assisting agencies to solve big problems.<\/p>\n\n

Confide anywhere and anywhere<\/strong><\/p>\n\n

The problems handled by the UNAIR Help Center are not limited to academics, but also other problems.\u00a0Dr.\u00a0Liestianingsih said that the Help Center is like an \u2018escape door\u2019 for problems outside academic affairs.\u00a0Online\u00a0loan problems can also be consulted with the Help Center.<\/p>\n\n

\u201cThere are various kinds of problems, sometimes problems with father or mother,\u00a0bullying,<\/em>\u00a0boyfriends, and some even ask about the problem of UKT (single tuition fee, ed),\u201d said Lies.<\/p>\n\n

\u201cFor UKT problems, we direct it to related parties or to PUSPAS if you need help, there are also those who ask for help because of online loan,\u201d she continued.<\/p>\n\n

The Help Center also provides direct services via admin on WhatsApp 0816-1550-7016 or via\u00a0direct message\u00a0on Instagram\u00a0@help_centerunair<\/a>\u00a0to consult with the team or just to chat.\u00a0It also provides services via\u00a0e-mail\u00a0and\u00a0Facebook. \n \n\u00a0<\/p>\n\n

\u201cEvery week someone must have been in contact with the HC admin. We can direct them to talk to anyone or want to chat with the admin as well, the admin is also one of us (Help Center Team, ed),\u201d she explained.<\/p>\n\n

Protecting privacy<\/strong><\/p>\n\n

The ethical code that the Help Center always adheres to is maintaining confidentiality and privacy. The details of problems confided are protected by team members both the identity and the problems they face, except for serious problems and need to be discussed. For problems that require discussion, the team do not even mention the identity of the faculty. \n \n<\/p>\n\n

\u201cEven so, we are not allowed to mention the identity of the client, it is the code of ethics. So we really maintain the trust of our clients, \u201d she explained.<\/p>\n\n

\u201cSome of the students kept it too long because they didn\u2019t know where to go, if they confided in friends they were afraid they would disclose the problem everywhere, that\u2019s what makes themselves shut down,\u201d she added.<\/p>\n\n

The Help Center is expected to solve problems experienced by academics so that life on campus runs well.<\/p>\n\n

\u201cWe hope that there are no UNAIR students who\u00a0drop out\u00a0not because of academic problems, for example there is a problem with their family and they\u00a0don\u2019t\u00a0want to study, don\u2019t\u00a0drop out\u00a0because of that,\u201d she said.<\/p>\n\n

For that Dr. Liestianingsih encourages any academics to contact the Help Center to seek helps and find solutions to the problems they face.<\/p>\n\n

UNAIR as the best university in Indonesia is committed to encouraging the academic community to contribute to the wider community. (*)<\/p>\n\n

Author: Tata Ferliana W<\/p>\n\n

Editor: Binti Q Masruroh<\/p>\n","protected":false},"excerpt":{"rendered":"

UNAIR NEWS \u2013\u00a0Under the management of Directorate of Student Affairs, Universitas Airlangga has a free consultation service called Help Center.\u00a0Since its establishment in 2014, the Help Center has tried to help and assist the problems faced by\u00a0UNAIR\u00a0academics.\u00a0UNAIR Help Center is a form of concern for the SDGs program, especially Good Health and Well-Being. Dr. Liestianingsih […]<\/p>\n","protected":false},"author":79,"featured_media":5745,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[50,162],"tags":[175,173,163,174],"class_list":["post-5805","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news-en-2","category-sdgs-en","tag-good-health-and-well-being-en","tag-help-center-en","tag-sdgs-unair-en","tag-unair-academic-community"],"yoast_head":"\nHelp Center, UNAIR academic community problem solution space - Universitas Airlangga Official Website<\/title>\n<meta name=\"description\" content=\"UNAIR Help Center is a form of concern for the SDGs program, especially Good Health and Well-Being.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/unair.ac.id\/en\/help-center-unair-academic-community-problem-solution-space\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Help Center, UNAIR academic community problem solution space - 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