Center
for Public Relations and Protocol
Center for Public Relations and Protocol (PHMP) plays a strategic role in producing, disseminating, and publishing information about the University’s Tri Dharma activities and achievements. Formerly known as the Information and Public Relations Center (Pusat Informasi dan Humas, PIH), it was first established under Rector’s Decree No. 847/H3/KR/2011. It was later renamed the Center for Communication and Public Information (Pusat Komunikasi dan Informasi Publik, PKIP) under Rector’s Decree No. 840/UN3/2022.
Organizational Structure
An infographic is information presented graphically to communicate key ideas clearly and effectively.
Head
Secretary
Gesang Manggala Nugraha Putra
(S.S., S.A, M.Hum.)
(S.S., S.A, M.Hum.)
Media Branding Division
Winda Kusumawardani
(S.Kep., Ns., M.Kep.)
(S.Kep., Ns., M.Kep.)
Information and Services Division
Vision
Becoming the Center for Public Relations and Protocol that facilitates Universitas Airlangga’s image as an independent, innovative, excellent, and morally grounded institution.
Mission
To conduct sustained, well-planned public relations activities through an image-communication campaign that builds, enhances, and maintains a positive reputation, fosters mutual understanding, and clarifies stakeholder relations between Universitas Airlangga and its stakeholders.
Protocol Documentaion
Comprises images or documentation of activities conducted by or at Universitas Airlangga. Media is entirely managed by the Center for Public Relations and Protocol.
Universitas Airlangga Protocol Guidelines
Event Programme and Master of Ceremonies (MC) Script
Procedures
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Website and Social Media
Standard Operating Procedures Updating Information on the Main Website
Standard Operating Procedures Promoting Events on the Main Website
Standard Operating Procedures Media Management and Branding through the Newsroom
Standard Operating Procedures Request for Content Publication on the University’s Social Media Channels
Audiovisual and Graphic Design
Public Relations and Public Services
Standard Operating Procedures Information Services via WhatsApp and Email
Standard Operating Procedures Customer Complaint Services via WhatsApp and Email
Standard Operating Procedures Information Services via Social Media
Standard Operating Procedures Customer Complaint Services via Social Media
Standard Operating Procedures Monitoring and Evaluation of the Implementing Public Information and Documentation Officer (PPID)
Standard Operating Procedures Processing Public Information Requests for Research Purposes
Protocols
Standard Operating Procedures University Souvenir Distribution
Standard Operating Procedures Management of National Commemorative Ceremonies
Standard Operating Procedures Management of University Sessions
Standard Operating Procedures Management of University Events and Activities
Standard Operating Procedures Visitor Reception Management
Standard Operating Procedures Order of Precedence
Standar Operasional Prosedur Official Honours Protocol
